Refund & Return Policy

1. Print-on-Demand (POD) Policy

All paperback books sold through the Motion Press™ Store are printed on demand. This means we do not hold a pre-stocked inventory. Each book is manufactured specifically for you after your order is confirmed. This model allows us to offer a wide range of titles while being environmentally conscious.

2. Returns Not Accepted For

Due to the custom-printed nature of our products, we cannot accept returns or offer refunds for the following reasons:

• Change of mind or ordering by mistake.
• Concerns regarding the price after the purchase has been made.
• Delays in delivery caused by courier partners, which are outside our direct control.
• Minor variations in color or print quality that are within normal printing industry standards.

3. Replacement Available When

We stand by the quality of our products. A free replacement will be dispatched if you receive a book with any of the following issues:

• Wrong Book Delivered: You received a different title than the one you ordered.
• Physical Damage: The book has significant damage (e.g., torn cover, broken spine) that occurred during shipping.
• Manufacturing Defect: The book has a clear manufacturing flaw, such as misaligned pages or improper binding.
• Missing Pages or Printing Errors: The book is missing pages or has significant, unreadable printing errors.

4. Replacement Process

To request a replacement, you must contact us within 48 hours of receiving your order. Please follow these steps:

1. Email us at motionpress25.office@gmail.com.
2. Include your Order ID in the subject line.
3. Attach clear photographs or a video showing the damage or defect.
4. Provide a short, clear explanation of the issue.

5. Processing Timeline

Once we receive your replacement request, our team will follow this timeline:

• Verification: 1–3 business days to review your claim.
• Replacement Dispatch: 3–7 business days to print a new copy and dispatch it.
• New Delivery: 14–17 business days for the replacement copy to be delivered.

6. Shipping Policy

While shipping delays caused by our courier partners are beyond our direct control, we are committed to helping our customers. If your order is significantly delayed, please contact us, and we will actively coordinate with the courier service to track your shipment and support a resolution.